3-matic 16.0 "point-based pattern" issue

How could I find 3-matic technical support?

We have been using 3-matic 13.0 (upper image) for several years and found it helpful. This year we bought a new version, 3-matic 16.0 (lower image). But all of our colleagues complained that the new version changed the “point based pattern”. There is no preview of pattern entity like in 3-matic 13.0, and the function of "inverted direction" disappears. How could I solve this problem? This has seriously affected our daily clinical work. Thanks for your help!!!

Hi Teddy,

Thank you for reaching out to us!

As this is not related to scripting issue, I would suggest for you to contact your local Application Engineer so they can help file this issue through a correct channel :)

Hope this helps!


Thanks for the reply!